The RSM client experience

Experience the power of being understood

At RSM, we build strong relationships based on a deep understanding of what matters most to our clients. It is our collaborative, human-focused approach that differentiates us – and that powers innovation and change for you. We strive to truly understand you, your strategies and your aspirations.

Digital First

Working in a Digital First way meant initially questioning older, traditional ways of working.

It meant investing in digital tools and platforms to deliver our premium services and solutions to our clients – and placing these tools at the forefront of our strategies and decision-making.

Some of these tools include our RSM client portal, the platform enabling us to digitally engage and deliver interactive outputs to our clients. We have also developed our proprietary data platform, RSM Datacore, using Azure cloud technology to streamline how we collect, process and analyse client data at scale to deliver premium insights and outputs for you, our client.

Learning through independent feedback

We value the importance of independent client feedback. Our client portal has several ways to share your experience of working with us. We think it is important to have regular feedback touchpoints with our clients, as it allows us to truly understand your business and better tailor our service delivery to your needs.

We don’t just listen, we take action. We have embedded processes to share feedback with our teams and initiate discussions – all with the goal of providing a uniquely bespoke experience.

Turning understanding into interactive insights

In addition to sharing relevant ideas and insights from our most senior professionals, we are increasingly differentiating ourselves in the market through our ability to work with large, complex client data sets. Our data platform, RSM Datacore, enables us to deliver data-driven, interactive client outputs, which allow your RSM team to engage with the underlying trusted information and helps you to truly understand it.

What our clients say...

Gattaca plc
SAHA
Nutmeg Saving and Investment
Chartered Quality Institute

Gattaca plc

‘RSM provides us with a range of software solutions, including pay and bill systems, but also a suite of risk and tax governance tools, overlaid with advisory support on governance and internal audit. The team have genuinely sought to understand our business requirements, and provide a tailored solution to meet that need, in this instance combining consultancy with technology. The coverage provided by the suite of governance and risk management tools gives us a much stronger platform to manage risk.’

SAHA

‘Since implementing the 4risk portal, SAHA has seen a marked and positive change in the way we scope, manage and report business risks. The risk portal has supported and encouraged a much more proactive approach to risk mapping and tracking, including providing us with an easy-to-use platform, to involve managers in all aspects of business risk. Working with RSM has been positive from the outset, from the initial demonstration of the portal, through implementation and ongoing live support.'

Nutmeg Saving and Investment

'We have used RSM payroll services since 2018. The transition was simple and there were always staff on hand to assist with any issues we had. The service level was exceptional. All of the staff that we dealt with were highly professional and were quick to reply to any questions and queries. Payroll changes were always made quickly and accurately. The portal to access the reports was simple to use and provided the required level of reporting which we could use to reconcile back to our own internal records.'

Chartered Quality Institute

‘RSM were selected to implement Microsoft Dynamics 365 Business Central, Planful and Zetadocs Expenses and worked with the CQI finance team to redesign the chart of accounts. The new Financial Data Model provided enhanced and flexible reporting to slice and dice general ledger transactions with the use of improved financial dimensions. The project has provided a platform for digital transformation with the implementation of approval workflows and automation of tasks.’

RSM Transparency reports

Our Transparency Report details the work we at RSM are doing to raise the standard by which Audit Quality is measured. It sets out the way we’re achieving this with investment in our people.

Read our transparency reports